Help & Support
Stuck on something? We are here to help. Below are quick actions and answers to common questions for CalorieBeat.
Quick Actions
Frequently Asked
What's included in CalorieBeat Pro?
Unlimited meal and workout tracking, AI-powered nutrition analysis, social features to share with friends and family, advanced analytics, and all premium features. Your purchase is tied to your Apple ID and works across your devices.
How do I cancel or change my subscription?
Apple handles billing. Visit the Manage Subscription link above to change or cancel anytime through your Apple ID account settings.
I purchased Pro but it's locked on my other device.
Open the app on the device that needs access and tap "Restore Purchases" in Settings. Make sure you are signed in with the same Apple ID you used to purchase.
Will you sell my data?
No. We do not sell personal data. We do not use third-party ads or cross-app tracking. See the Privacy Policy for full details.
How do I request data deletion?
In the app, go to Settings > Account > Delete Account. Or email us at [email protected] with the subject "Data Deletion Request" and we will process it promptly.
How do I add friends or create a group?
In the app, go to the Groups tab and tap 'Create Group' or 'Invite Friends'. You can invite friends and family by email or username to join your fitness journey together.
How does the AI nutrition analysis work?
Simply take a photo of your meal. Our AI analyzes the image and provides calorie counts and macro breakdowns. You can review and adjust the analysis if needed.
Troubleshooting
- Update to the latest version of CalorieBeat from the App Store.
- If an in-app purchase fails, try again on stable Wi-Fi and ensure you are signed into the App Store with the correct Apple ID.
- If subscription access does not unlock, tap Restore Purchases in Settings.
- If you are having trouble with AI analysis, ensure you have a stable internet connection and try again.
- Still stuck? Email us and include screenshots if possible.
Need something else? Email [email protected].